Fees

Downloads

A fee of €50 is charged for processing a complaint or an appeal.

However:

  • If your complaint or appeal is withdrawn before being considered by the C&AB, half of the processing fee is retained as an administration charge.

  • If the C&AB upholds your complaint or appeal, the processing fee will be refunded in full within 14 days of the decision. The money will be repaid to your bank account.

For details, refer to the Schedule of Complaints and Appeals Fees.

Downloads